Frequently Asked Questions
Everything you need to know about shopping with Thirteen Supply.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your garments ethically produced?
Yes, Thirteen Supply is committed to sustainable practices. We partner with manufacturers that guarantee fair wages, safe working conditions, and reduced environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How should I care for my Thirteen Supply apparel?
To preserve the quality and print of your garments, we recommend machine washing cold, inside out, and hanging to dry or using a low-heat tumble setting.